RETURN/REFUND & CANCELLATION POLICY

We offer a 24-hour guarantee for our flowers. If your flowers wilt despite the advised care within 24 hours of delivery, then immediately send us a photo and we shall replace it.
We offer 100% refund if the order is cancelled within a 4 hour window of placing the order.
The customer is not entitled to any refund for cancellation if refund is being claimed for the following reasons:
- Products have been opened/tampered and are not in original condition as sent by Fiore D’oro.
- Order was placed on incorrect address by the customer
- Cancellation request was placed after a 4 hour window post placing the order.

There is no refund of the delivery charges, if any on the return of products.
The decision of Fiore D’oro regarding conditions of goods at the time of return shall be final.
We do not provide returns/refunds for orders in mint condition that are once created and/or delivered.
In case of unavailability of any particular flowers or foliage we will replace with the seasonal available stems and no refund will be provided in such a situation.
In case of unavailability of a box/vase/add on or any packing material, we will notify you and proceed with your confirmation, however, no refund will be provided in such a situation.
In case of unavailability of any packaging material (paper,glassware,box), if you chose a alternative that is higher in value than your order, the difference will be borne by you.

Classic